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Dedicated to the taxpayers of Britain, and the employees of Her Majesty's Revenue and Customs (HMRC), who have to endure the monumental shambles that is HMRC.
Wednesday, 6 January 2010
Staff Survey Results 2009
My thanks to one of my loyal readers who pointed me to a page in the HMRC site that lists all manner of research, including the 2009 Staff Survey (taken in Feb 2009). This was referred to in HMRC's Capability Re-Review (published 14 December 2009 by the Cabinet Office).
Rather confusingly HMRC call it "Employee Engagement Survey", and have placed at the bottom of a page called "Research", no wonder I couldn't find it!
The survey makes for dismal reading, and shows differences in key metrics compared with the bench mark (BM) survey undertaken in February 2009. The percentage point difference in positive scores between HMRC results and the median score across all
Government Departments and Agencies taking part in this survey.
Aside from showing a lack of pride in working for HMRC etc, the survey also highlights the culture of bullying that is often mentioned in comments posted on this site by HMRC staff.
Here are a few extracts:
Response rate: 60%
Employee Engagement score
32% -16% compared with BM February 2009
Through statistical analysis the questions that best measure employee engagement say', stay' and strive') have been grouped in an index. The index score is shown below. The questions that make up the index are labelled in the "Results by question" section of this report.
Employee engagement consists of 3 elements:
- Say 21%, -21% compared with BM February 2009
- Stay 60%, -9% compared with BM February 2009
- Strive 14%, -16% compared with BM February 2009
My work gives me a sense of personal accomplishment 46%, -24% compared with BM February 2009
I am sufficiently challenged and motivated in my work 47%, -22% compared with BM February 2009
HMRC as a whole is well managed 11%, -16% compared with BM February 2009
Please state who discriminated against you, or harassed or bullied you over the last 12 months
Your line manager 2,726
Your colleagues 1,998
Your staff 281
Prefer not to say 2,093
I am proud to work for HMRC 25%, -23% compared with BM February 2009.
Tax does have to be taxing.
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