Thursday, 28 January 2010
HMRC's Hangover
HMRC have explained away the cause of the new PAYE IT system issuing wrong codes, it's a hangover!
An HMRC spokesperson is quoted by ZDNet UK:
"It's a hangover from the old system.
Before we had five or six systems sending out tax codes, but because of last year's upgrade we now have one. The new system is basically picking up duplicates from the old one and flushing them out.
The new system is working as it should, and we're confident that it will not happen again in future."
Seemingly the issue mainly affects those who have changed jobs in the last two years.
So that's alright then!
Tax does have to be taxing.
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Maybe some system testing would have helped!!!!!
ReplyDeleteMy wife of seven years has just had a coding notice in her maiden name.
ReplyDeleteSince we're already doing a tax return due to rental property I'm not hugely upset by this as the coding has changed in the right direction for us, just need to remember to keep the money saved.
We'll probably leave it for a couple of months to see HMRC manage to autocorrect it, before we wake them up.
This excuse is just pathetic. There are a multitude of problems with the new system - the computer has a mind of it's own. For example why has it changed army pensioners with a disability pension from NT (correct code) to BR ?
ReplyDelete"For example why has it changed army pensioners with a disability pension from NT (correct code) to BR ?"
ReplyDeleteThe buttons are close to each other on the keyboard!!!!!!!
"For example why has it changed army pensioners with a disability pension from NT (correct code) to BR ?"
ReplyDeleteergggh. The numptie typing it in must have thought that BR stood for British Army and not Basic Rate???
Its possible, believe me, I used to work their. :)
"Its possible, believe me, I used to work their."
ReplyDeletePlease post full details of how you managed to escape.
19:21-Ha ha, Know what you mean.
ReplyDeleteI was humiliated working their. It was death by a thousand cuts to be involved with them.
I was determined to get out and not let them defeat me. No way was I sittin in their until I was 60/65.
Its sad people who HMRC are meant to serve are getting screwed like this article and others highlight.
I hope the friends I left behind can make it out some day too.
The coding issue is automated, there is no hoards of civil Servants typing coding notices out for issue.
ReplyDeleteThat's the point of the new system more automation less need for HMRC employees that's why the powers that be will defend this system to the end,all the eggs are in one basket and there is no money in the pot to pay for failure,the system is designed to automaticaly issue codes,issue repayments and underpayments.
ergggh. The numptie typing it in must have thought that BR stood for British Army and not Basic Rate???
ReplyDeleteIts possible, believe me, I used to work their. :)
28 January 2010 17:06
All that from someone who can't even spell there.
Guess you are the same poster at 19.21 then ;
"All that from someone who can't even spell there.
ReplyDeleteGuess you are the same poster at 19.21 then ;"
Different poster, I merely quoted the previous post.
I will say one thing though:
Nitpicking about peoples spelling shows how serious you are about the problems within HMRC. Maybe you are one of the people who care about how the stats look rather than delivering a good service to the taxpayers.
23:25-Steady on old chap.
ReplyDeleteIt's a web site comment box, not an official HMRC document.
Rather than focus on the issues at hand, you zoom into a spelling error.
As the comment above says, maybe your concern is the stats and not how we help the taxpayer.
(I bet your from the Inland Revenue side of HMRC too)
:)
well said....we have it upto here everyday with needless management micromanaging and nit picking on totally inconsequential matters when the really important matters fly past them unnoticed. We don't need the same attitude transferred to this blogsite.
ReplyDeleteNitpicking about peoples spelling shows how serious you are about the problems within HMRC. Maybe you are one of the people who care about how the stats look rather than delivering a good service to the taxpayers.
ReplyDelete29 January 2010 00:26
Certainly not, my stats will never be high, I actually care about customer service and am one of the few who struggles on, trying to give good customer service, despite being thwarted at ever step by management.
(I bet your from the Inland Revenue side of HMRC too):) 29 January 2010 12:22
That comment is correct, although I am not sure what you are implying by it. Maybe the customs side can't spell at all ;)
Perhaps it just means that you, like the posters above and below you, think it is acceptable for Anonymous posting on 28 January 2010 23:25 to insinuate that all lower grades at HMRC are numpties and think they mistook BR for British Army, while themselves not being able to spell a most basic word.
This whole total car crash that is HMRC has NOTHING to do with the staff the lower ranks.
Anonymous 29 January 2010 15:17
I have to put up with all this same nit picking rubbish you do, while important matters go unnoticed, actually I disagree, they are noticed, because they are pointed out to them by us, but they just stick their heads in the sand & ignore them.
Will they ever see the elephant in the room?