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Dedicated to the taxpayers of Britain, and the employees of Her Majesty's Revenue and Customs (HMRC), who have to endure the monumental shambles that is HMRC.
Tuesday, 19 January 2010
As the online filing deadline of 31 January looms ever larger on the horizon, some taxpayers and their agents who file online are experiencing the traditional January technical hiccup in online services provided by HMRC.
Silicon.com reports that HMRC has received about 300 complaints from people who have been unable to view their tax information after logging into their HMRC account.
They report being unable to view their previous years' self-assessments and tax returns. This means that certain details, required for completion of this year's returns, need to be requested from HMRC in hard copy form.
All very well if the deadline was not quite so close. However, HMRC have stated that there will be delays in sending out hard copies because the tax offices (not unreasonably) are busy at this time of year.
HMRC are quoted:
"If anyone is unable to file on time because HMRC was unable to provide them with the information they need we would consider a claim that they had a reasonable excuse for not filing on time."
HMRC went on to state that it is working with Capgemini (its IT supplier) to fix the problems, which have been going on for a month.
Are there any other ongoing problems with the system? Feel free to share.
Tax does have to be taxing.
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