HMRC has announced that it intends to improve its communications with the outside world, in an attempt to help the outside world understand what it is talking about.
As such it has rewritten over 200 of its standard letters, in order to make them simpler and easier to understand.
Tax does have to be taxing.
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I worked for HMRC for over 30 years and was more than pleased to get early retirement recently. Staff morale is at a low with more office closures. Staff want to do a good job but are mostly prevented by management. A few years ago they brought in new counter systems including appointments only and telephones at counter points for the public to use, Now they wish to withdraw this telephone service as it is costing too much.
ReplyDeleteIt is high time the department get rid of these management twats as they have proved themselves, time and again, to be utterly incompetent and a sheer waste of taxpayers' money of mammoth proportions. Getting rid might also allow the staff who wish to do a good job a fair chance of actually doing so!
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