"I have been waiting for a tax refund of £XXXX since I received a letter in June stating that the refund would be in my bank account 'in the next few days'.
I waited four weeks, as stated on the message when you ring to enquire, after this 4 weeks I was told that HMRC had put the wrong details on the cheque they had sent to the bank.
HMRC then said they would have to re-issue it which would take 3 weeks... that was in July, it is now coming up to October and still nothing they can tell me.
This has cost me a house as the money was for a deposit I was supposed to put down in July, and now I am faced with the prospect of cancelling a holiday I had booked and paid for, rather stupidly thinking that surely they would have paid me by October?
This is making my life a misery, and probably is for many thousands of other people who live under the rule of this god-awful system. They cause such hardship in people's lives, and there is absolutely no recourse whatsoever."
I believe that he is considering making contact with Panorama about this issue.
Tax does have to be taxing.
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