Accounting Web quote Judy Clements (the Adjudicator):
"In recent years we have seen a growth in cases where HMRC's decision making has had an adverse impact on vulnerable groups of people, for example pensioners facing unexpected tax bills."
The Adjudicator's report (page 12) states:
"HMRC Tax Credits continue to be a significant proportion of our workload (67% of cases resolved were about this area of work).
During 2009-10 we received 1,231 new Tax Credit complaints. We resolved 1,239 Tax Credit complaints in total, upholding 57% either partially or substantially."
Maybe the concept of tax credits itself makes them such a "moving target" (people's personal circumstances change etc) that administering them without foul ups is almost impossible?
Is it time, perhaps, to rethink the entire approach to helping people who are in financial difficulties?
Tax does have to be taxing.
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