HMRC Is Shite

HMRC Is Shite
Dedicated to the taxpayers of Britain, and the employees of Her Majesty's Revenue and Customs (HMRC), who have to endure the monumental shambles that is HMRC.

Thursday, 30 September 2010

20,000 KPIs

KPIsSilicon.com recently published an interesting article about HMRC's plans to save £1BN in outsourced IT costs, as outlined by HMRC's Mark Hall (who oversees Aspire - Acquiring Strategic Partners for the Inland Revenue).

The majority of HMRC's IT services are provided by Capgemini for £750M per annum.

The article highlights some "large" numbers:

- over 600 computer systems (targeted to be reduced to 13),
- 8,000 servers,
- 80,000 desktop PCs,
- 7,500 laptops

Since 2004, when Capgemini was awarded the Aspire contract, HMRC has made IT savings of £152M. Its target is to save £1.2BN by 2017.

My jaw dropped open when I read that there are 20,000 key performance indicators (KPIs) involved in the process.

One hell of a task, by anyone's standards!

Kudos to HMRC if they succeed with this.

Tax does have to be taxing.

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4 comments:

  1. Since 2004, when Capgemini was awarded the Aspire contract, HMRC has made IT savings of £152M. Its target is to save £1.2BN by 2017.

    But what has been the cost of correcting the mistakes made by the systems that have saved £152m?

    ReplyDelete
  2. 20,000 KPIs. Do I see the hand of Gordon 'Bottler' Brown in this. It reeks of his incompetant approach to over complicate and control everything he ever touched.
    I estimate HMRC will implode under the weight of it's own legislation and self imposed 'mission' within the next 12 months.

    ReplyDelete
  3. Yeah--"success" is HMRCs middle name.

    ReplyDelete
  4. I think it is spelt "sucks"

    ReplyDelete