Thursday 30 September 2010

20,000 KPIs

KPIsSilicon.com recently published an interesting article about HMRC's plans to save £1BN in outsourced IT costs, as outlined by HMRC's Mark Hall (who oversees Aspire - Acquiring Strategic Partners for the Inland Revenue).

The majority of HMRC's IT services are provided by Capgemini for £750M per annum.

The article highlights some "large" numbers:

- over 600 computer systems (targeted to be reduced to 13),
- 8,000 servers,
- 80,000 desktop PCs,
- 7,500 laptops

Since 2004, when Capgemini was awarded the Aspire contract, HMRC has made IT savings of £152M. Its target is to save £1.2BN by 2017.

My jaw dropped open when I read that there are 20,000 key performance indicators (KPIs) involved in the process.

One hell of a task, by anyone's standards!

Kudos to HMRC if they succeed with this.

Tax does have to be taxing.

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4 comments:

  1. Since 2004, when Capgemini was awarded the Aspire contract, HMRC has made IT savings of £152M. Its target is to save £1.2BN by 2017.

    But what has been the cost of correcting the mistakes made by the systems that have saved £152m?

    ReplyDelete
  2. 20,000 KPIs. Do I see the hand of Gordon 'Bottler' Brown in this. It reeks of his incompetant approach to over complicate and control everything he ever touched.
    I estimate HMRC will implode under the weight of it's own legislation and self imposed 'mission' within the next 12 months.

    ReplyDelete
  3. Yeah--"success" is HMRCs middle name.

    ReplyDelete
  4. I think it is spelt "sucks"

    ReplyDelete