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Dedicated to the taxpayers of Britain, and the employees of Her Majesty's Revenue and Customs (HMRC), who have to endure the monumental shambles that is HMRC.
Wednesday, 9 November 2011
The Chartered Institute of Taxation (CIOT) is less than impressed with HMRC's apparent "Digital by Default" strategy.
CIOT is of the view that HMRC are going beyond Cabinet Office guidelines, which specify that every single government service must be available to everyone (irrespective as to whether they are online or not).
"HMRC do seem to be heading for 100% on line with scant regard for those unable to use online systems, or unable to use them practically because of poor broadband.
Whilst encouraging those that can to use digital channels, HMRC must not hide the existence of a continued paper option, nor force people to accept assistance or to use an intermediary service which is more onerous than the online service."
The scant regard HMRC has for the taxpayer is rather surprising, given that HMRC refer to the taxpayers as "customers" (implying that there is a degree of "choice" in the relationship, whereby the "customer" can specify how he/she wants to be "served2).
Give HMRC an inch, and it will take a mile.
Tax does have to be taxing.
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