My thanks to a loyal reader who has forwarded me a copy of the HMRC 2011 People Survey.
Headline figures (on a low response rate of 52%) show a marginal improvement compared with 2010:
- 40% engagement (up 6%)
- 22% proud of working for HMRC (up 7%)
- Difference from CS2011 -16 etc
Marginal improvements, especially as the response rate is down, are not that encouraging.
Anyone know what ranking HMRC now is when compared to the rest of the Civil Service?
Tax does have to be taxing.
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