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Dedicated to the taxpayers of Britain, and the employees of Her Majesty's Revenue and Customs (HMRC), who have to endure the monumental shambles that is HMRC.
Friday, 6 January 2012
My thanks to a loyal reader who sent me a copy of a missive that he sent to HMRC just before Christmas, concerning VAT issues and problems using HMRC's online system.
first of all: We will no long communicate with HMRC as long you decline a reply by email but force people to hmrc web site and castrate them to 2000 characters!
It's amazing and frustrating how "carefully" you read the enquiries of your tax payers.
Yes, our business is already registered for VAT, and our VAT No. reads as follows: XXXX; and of course the business must be already registered for VAT in order to BE ABLE to enroll for EU VAT REFUNDS AND RCSL.
But this was not the question.
The question was: WE ARE UNABLE TO ENROLL FOR SERVICES: RCSL and VAT EU Refunds.
The reason for this could be, that you not yet have changed our post code from XXX to XXX. We have many times written to you, and again and again noted you the change since 3 years.
The second part of our enquiry below was where and how to download ECSL forms, as we have run out of paper forms. Your answer has not even tickled this part of our inquiry.
After a long search we have meanwhile found the online resources on the HMRC web site and could download the form. HMRC cannot cover their tax payers with penalty and delay charges but does not ensure, that the online service facilities HMRC offers is functional.
We had the same horror with the enrolment / registration for Corporation Tax on what has taken you an ample time of 'only' 3 years (!!) to resolve and after many written but ignored enquiries from our site.
Finally after you got this running and could issue a CT No. to us, HMRC 'rewarded' us with a tax estimation and penalties of meanwhile £XXXX (!!!!) which goes far back to the day of incorporation of the business!
In the UK it's ridiculously enough common to say "Thank You" for just everything.
So, let me "Thank You" for the £XXXX!
Thank you, that you widely opened me the occasion to simply be too stupid to deal with HMRC's buggy online system and of course, it is finally on me who caused all the delays. I believe this is what you want your tax payers to act like. It must be like a haunting melody, an excellent sounding symphony in your ears!
After all of this I am very scared that HMRC moves straight forward to have almost everything done online. Indeed, it's a great idea.
But not with a poor system!
Due to the continuous malfunctioning online system HMRC might rather end up in receiving more penalty & delay charges than tax amounts owned to the crown.
So I finally come to the following conclusion:
a) I am currently not able to provide and submit all the necessary tax returns in an accurate manner as HMRC's online self-service system permanently refuses our attempts to enrol for the required services.
b) Either my English language skill is that bad so that no one can track down what I want to articulate, or it's by now time to face once and for all the sad fact, that in England a lot of things are handled with negligence, but on the same time a highly sophisticated system catalogue of penalty, delay, administration and handling charges' is maintained just waiting for someone goes astray.
Please advise, AND: Thank You!"
Tax does have to be taxing.
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