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Dedicated to the taxpayers of Britain, and the employees of Her Majesty's Revenue and Customs (HMRC), who have to endure the monumental shambles that is HMRC.
Tuesday, 31 January 2012
Hanging On The Telephone - How Long Have You Spent?
Today (tax deadline day) up to 20,000 members of the Public and Commercial Services union working in HMRC will strike, in opposition to planned call handling trials where HMRC will use two private sector companies.
As a result of the strike HMRC, although keeping the 31 January deadline for online filing of self assessment tax returns, have added a 2 day "grace period" to 2 February to allow more time for taxpayers seeking help in completing a return. Tax returns filed on 1 or 2 February will be treated as having been filed on 31 January.
Anyhoo, today's reduction in call centre functionality provides an opportunity to hear from anyone who believes that they hold the "record" for spending the longest on the phone to HMRC waiting for their call to be answered.
I already have two contenders for this record. One loyal reader informs me that he spent 48 minutes waiting for his call to be answered, whilst another had several bites of the cherry:
"Trying to contact HMRC by phone.
Been cut off three times after waiting for someone to answer for over 45 mins, in all cases.
Just holding on for 'an adviser to be with me as soon as possible' for just over 26 mins now.
Need to make an appointment with local HMRC centre. They will not speak with me unless appointment is made by phone.
No one seems available to answer the phone in order to make the appointment!!!!"
Anyone care to top that?
Tax does have to be taxing.
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