A whistleblower, who is a long serving employee of HMRC, has told the Times that HMRC is functioning in crisis mode, with thousands of calls left unanswered and investigators cherry-picking the easiest cases.
The whistleblower claims that HMRC management have instructed staff not to get into long discussions with people contacting HMRC call centres, and not to ask additional questions. Some staff were given a maximum of five minutes to talk to each taxpayer, and just 90 seconds to update their records.
The whistleblower is quoted by economia:
"More than 100,000 taxpayer letters have been left unopened."I dare say the plans for outsourcing letter handling will address this issue.
Tax does have to be taxing.
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