A loyal reader has asked me to post the following open question about HMRC's helpfulness:
"Can you ask the open question as to why HMRC -even their agent helpline - are so unhelpful.Feel free to comment.
We ring them for information because we have not been able to get it from the client, but their attitude is that you have to know the answer before they will send anything out to you.
I wanted my client's PAYE earnings for 2013-2014 sent to me - their accountant authorised with a 64-8 and cleared through security - and because I did not know the employer names and references they refused to send it.
As my client has been mentally fragile and has lost the P60's this was somewhat difficult.
I take it the working together initiative is dead and buried. I never saw much evidence of it from HMRC anyway."
Tax does have to be taxing.
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