My thanks to a loyal reader who posted a brief outline of how HMRC's face to face meetings (aka Needs Enhanced Services) for elderly/infirm taxpayers actually work in reality.
It seems to be a very hit or miss affair, with the hapless taxpayer left standing around until someone spots him/her:
"Needs Enhanced Services.This appears to be a very haphazard and amateurish way to treat people, especially given that they are elderly/infirm.
It works like this: Tax payer outside in the cold until a member of staff exiting or entering the building spots them, usually it's not too long before a smoker goes in or out.
Staff member then has to decide if they meet NES ie are elderly or infirm.
Staff member then has to leave t/p outside and go upstairs to grab one of the staff members seeing NES customers, they then come down and take the t/p into a private room."
Tax does have to be taxing.
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