My thanks to a loyal reader who posted the following comment, wrt a message posted by Dorothy Brown (PT Operations Director) to HMRC staff yesterday:
"More rearranging of the deck chairs, this is a message put out by Dotty Brown today:How nice to see that HMRC is so responsive to the issues (ie Postal Delays) raised on this site!
As part of my commitment to keep you regularly updated, I wanted to let you know about our latest preparations to get HMRC ready for the new tax year.
As you know, for most of this year we've prioritised work on phones to ensure we're there for customers calling us for advice and support. With the new tax year just around the corner, we are joining up with other business lines over the next few weeks so that we start 2015-16 in the best position across all of our work - phones, post and work management.
In the next few days, around 400 colleagues from Enforcement and Compliance (E&C) will start to work with us to allow more of our people to concentrate on post and work management. Those in Local Compliance and Debt Management and Banking from East Kilbride, Edinburgh, Livingston and Newcastle will be helping to support HMRC customers while staying in their own business lines. I'm grateful for the speed at which E&C colleagues have responded to meet customer needs, particularly during such a busy time.
This is all part of HMRC's approach to working flexibly to support our customers where and when they need us, as we have done in the July and January peaks. I'm sure you will support these colleagues as you have during other peaks of work over the past year, and I'll keep you all updated as this work progresses.
Thus we can be assuaged that the postal problems are now solved!
Tax does have to be taxing.
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