HMRC Is Shite

HMRC Is Shite
Dedicated to the taxpayers of Britain, and the employees of Her Majesty's Revenue and Customs (HMRC), who have to endure the monumental shambles that is HMRC.

Monday, 13 April 2015

RTI Problems

A loyal reader has sent me a note asking for help wrt RTI.
"I have just found your website! 

Good for you, because THEY are not v. good at all!

Tried contacting THEM 4 times yesterday.The 1st 3 phone calls were cut off at THEIR end (!) and the 4th attempt yielded a 26 minute wait! I gave up in the end.

All I want to do is down load the RTI PAYE for 2015-2016, but every HMRC site I have been on has outdated information! 


Have you, or any of your contributors found any web sites/ ways of down-loading the 2015-2016 soft ware?

As a last resort yesterday, I e-mailed the HMRC help desk. I don't know if I will get a reply, even though I emphasised how important it is to download the new software, that I am TRYING to submit an RTI report, and that I DO NOT wish to be penalised for late submission. Another GRRR!

If you could help that would be fantastic!"
Any advice would be gratefully received by my loyal reader.


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  1. Put in writing what you have said here, tell them you will not waste your time trying again, instruct them to sort it out and contact you AND tell them that no penalties / fines will be paid, post it recorded delivery. that may get their attention. but I doubt it.

  2. Try

    at more or less the foot of the page.