HMRC Is Shite

HMRC Is Shite
Dedicated to the taxpayers of Britain, and the employees of Her Majesty's Revenue and Customs (HMRC), who have to endure the monumental shambles that is HMRC.

Tuesday, 21 April 2015

Happy 10th Birthday HMRC!

My thanks to a loyal reader who sent me this message from Lin Homer to HMRC staff about HMRC's 10th birthday:
"Dear Colleague

On Saturday, HMRC turned 10 years old.

I’m proud to lead this great organisation, proud of what we’ve achieved over the last decade and proud of the journey on which we’ve embarked with Building our Future.

I’m also very aware of the thousand years of history that underpins HMRC today, and of the great contributions made by our predecessor organisations.

Since HMRC was formed, we’ve achieved a great deal together – thank you. We’re on track to bring in a record £510 billion revenues this year, we’ve continued to improve service to our customers and we’ve delivered some major projects, such as real time information, that have really improved the UK’s tax system. This has paved the way for the creation of digital tax accounts that will transform the way that people manage and pay their taxes.

But there’s much still to do – we know we’re not consistently providing the right levels of customer service and after the General Election the demands on us will increase further. We’ll need to be even more radical to meet the changing and increasing expectations of customers, Government, the media and other stakeholders. Building our Future explains how we’re going to do this.

Of course, the history of tax over the last thousand years, and in the last ten, has been one of continual change and evolution; our 10th birthday gives us a chance to recognise our past achievements as well as looking to the future.

So, happy birthday HMRC! I meant what I said at the Public Accounts Committee, that there are no better people than the folk in HMRC. Whether it’s helping customers, colleagues or the communities we serve, it’s your contribution that makes the difference. Thank you to you and to all the great people working here who make me feel so privileged to lead such a strong team.

Best wishes

Lin Homer"
A belated happy birthday HMRC!

Tax does have to be taxing.

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  1. In which dimension is she living? And someone please tell her, HMRC does not have customers!

  2. ...and the 1st thing i did when i saw this email come through was hit the big X for delete.....this woman lives in a parallel universe.....and every utterance is full of shite...another delusional box ticking exercise !!

  3. She must be slipping-no mention (for once) of how great both Pacesetter and the PMR system have been in the development (distruction) of HMRC

  4. Only this walking disaster can describe this absolute clusterfuck of a merger as a success. She should be sectioned. An absolute poisonous excuse of a human being. Another £20,000 bonus this year???