I see that HMRC has promised to throw £45M at its customer service problems, specifically call handling problems, in the hope that the issues can be fixed.
Seemingly around 3,000 additional staff will join customer service teams, in addition to 2,000 staff who are being moved over from other parts of HMRC to help with the tax credits deadlines, letters and forms.
Lin Homer is quoted by Accountancy Age:
"Good customer service is an absolute priority for HMRC. We set ourselves the target to answer 80% of calls, to provide a more consistent level of service across the year and to reduce peaks and troughs in service levels between busy and quieter times."All very well, maybe. However, two small points:
1 The £45M is not extra money, it is money taken from other parts of HMRC's budget.
2 FFS stop calling taxpayers "customers", address that issue first!
Tax does have to be taxing.
Professional Cover Against the Threat of Costly TAX and VAT Investigations
Insurance to protect you against the cost of enquiry or dispute with HMRC is available from several sources including Solar Tax Investigation Insurance.
Ken Frost has negotiated a 10% discount on any polices that may suit your needs.
However, neither Ken Frost nor HMRCISSHITE either endorses or recommends their services.
What is Solar Tax Investigation Insurance?
Solar Tax Investigation Insurance is a tax-fee protection service that will pay up to £75,000 towards your accountant's fees in the event of an HM Revenue & Customs full enquiry or dispute.
To find out more, please use this link Solar Tax Investigation Insurance
HMRC Is Shite (www.hmrcisshite.com), also available via the domain www.hmrconline.com, is brought to you by www.kenfrost.com "The Living Brand"