My thanks to a loyal reader who sent me this response that he received from the supposedly "merged" HMRC yesterday, in relation to a query he submitted one month ago:
"Dear Xxxx XxxxxxWell done lads!
Thank you for your e-mail.
You have submitted your query to the VAT Online Services Helpdesk and not the HMRC Online Services Helpdesk. Unfortunately, I am not able to send this to them internally. Please resubmit your enquiry selecting the appropriate area of tax at the link below:
Alternatively, you can call them on 0300 200 3600.
VAT Online Services Helpdesk"
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