HMRC Is Shite

HMRC Is Shite
Dedicated to the taxpayers of Britain, and the employees of Her Majesty's Revenue and Customs (HMRC), who have to endure the monumental shambles that is HMRC.

Wednesday, 28 June 2017

HMRC To Trial AI

Apparently HMRC is looking at using AI (artificial intelligence) to handle "mundane" processes and shift human resources into ‘higher value work’, with an emphasis on customer contact and casework.

UKAuthority reports that Interim chief digital and transformation officer Mike Potter referred to the plans in a presentation to the Public Sector Show in London yesterday.

He said that HMRC plans to launch the trials in the near future as part of a move towards robotic automation and “taking the graft out of people’s jobs to focus on higher value work”.

Potter declined to provide details of the trials, saying there is a need to talk with staff before making more information public.

The theory being that AI will be used to augment decision-making; and helping taxpayers through effective self-service.

Well then, let's see how that goes!

Tax does have to be taxing.

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  1. LOL...they already are...SENIOR MANAGEMENT !! Artificial UNintelligence !!

  2. They'll probably have more human traits than the monster senior management who authorise all the bullying.