HMRC Is Shite

HMRC Is Shite
Dedicated to the taxpayers of Britain, and the employees of Her Majesty's Revenue and Customs (HMRC), who have to endure the monumental shambles that is HMRC.

Thursday, 31 August 2017

HMRC's Dash For Cash - Beware Dynamic Coding!

The bane of all of our lives (HMRC and taxpayers alike) PAYE codes are set to cause yet more problems.

The FT reports that some taxpayers face the risk of “significant and aggressive deductions” from their pay packets as a result of a new approach to calculating pay-as-you-earn (PAYE) codes.

Taxpayers are being urged to check their tax codes after HMRC introduced a “dynamic coding” system in July.

The words "dynamic" and "HMRC" are generally not used in the same sentence. Anyhoo, by all accounts the automated system is able to adjust PAYE codes which determine exactly how much tax an individual must pay as soon as there is a change in their income. The new system is designed to help about 6m people who either end up paying too much or get an unexpected tax bill at the end of the year.

However, and when it comes to HMRC there is always a "however, experts say it is already showing signs of struggling to deal with data glitches, bonuses and employees on foreign assignments.

To make matters worse, in accordance with HMRC's new undisclosed mantra of "dash for cash", it is also aiming to collect tax debts far more rapidly than in the past, resulting in some taxpayers facing big and unexpected fluctuations in their take-home pay.

Kate Upcraft, a payroll consultant, said there were already signs of problems with the system. She said HMRC had recently reported an increase in postal PAYE queries, suggesting “significant and aggressive deductions that people are querying, but not through the digital channels”.

She went on:
The biggest issue that will cause problems is HMRC’s misinterpretation of taxpayer data.

Those of us who know the standard of the data and some of the triggers it is using to amend codes are very concerned.” 
Problems have also arisen in cases where people have been paid bonuses or worked abroad for part of the tax year. Steve Wade of EY, the professional services firm, said:
Any new system is likely to have teething problems and not surprisingly some globally mobile employees who have complicated affairs have been affected. 

In particular, the new process appears to ignore credit for foreign taxes paid, resulting in overestimating the tax due. In general, individuals returning from overseas assignments are liable to UK taxation from the date of their return. Unfortunately, some employees are finding that this new system attempts to charge UK tax from the start of the tax year.” 
Sharron West, technical officer of the Low Incomes Tax Reform Group, said she feared the adjustments could lead to a great deal of stress and anxiety.
We are very concerned that there may be significant ramifications for those on low incomes who have their tax codes altered so their net pay reduces significantly unexpectedly, as they are often on tight budgets.” 
She said one of the biggest changes concerned underpayments which used to be collected over 12-36 months and now will be automatically “coded out” over the remainder of the tax year in which they come to light. These adjustments, which could be particularly large if made towards the end of the tax year, would be compounded for taxpayers who had underpayments from previous years that were already being collected via their tax code.

Be warned, under rules introduced in 2015, HMRC is able to collect up to £17,000 a year of tax debts directly from pay packets, subject to a limit preventing deductions of more than 50 per cent of an employee’s pay. The maximum deduction varies according to income, with a limit of £3,000 for those with incomes of up to £30,000.

HMRC claims that the changes meant that millions more taxpayers (HMRC said "customers" but I refuse to use the word!) were paying the right tax at the right time — meaning they would not face unexpected bills at the end of the year. It also said there had been a temporary issue affecting one specific customer group based abroad, adding that it was automatically updating their tax codes and refunding any additional tax paid. HMRC said individuals faced with an unexpected tax bill could ask for extra time to pay.
If customers are faced with a tax bill they can request to spread their payment over time.” 
But the adjustments will still come as a surprise to many. FT Money is aware of one case where an executive’s total net income dropped sharply after a new tax code was applied, shortly after he was posted abroad by his full-time employer.
When I got through to HMRC’s self-assessment department, I was told that an incorrect tax code had been automatically applied by a new ‘dynamic coding’ process which had wrongly decided that I owed more than £53,000 in tax.

I owe no tax. The man in the call centre noted that the system had been ‘a bit too dynamic’.” 
Ms West said:
Although coding notices will be sent via online personal tax accounts or by post every time there is a change of tax code, most taxpayers do not check their tax codes — or even understand them properly to be able to check them — and so in many cases taxpayers will not be anticipating any change to their net pay or pension before it happens. 

People are being told to look at their personal tax accounts. But it does not show the history of the tax code, so unless a note is made of what was there before, it will be difficult for people to work out what has happened and they have to be comfortable with the digital channel which many aren’t, or don’t even know about.”
In other words this is another cock up waiting to impact the log suffering taxpayers, courtesy of HMRC's "dash for cash" and it inadequate digital strategy and implementation!


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  1. How do HMRC get away with treating their ultimate masters (i.e. the taxpayers) like this?
    The theme, as with so many issues on the topic of HMRC, is their complete lack of accountability. It is not overstretching it to say these people are out of control. If they do nothing about law breaking within HMRC then evidently the governance structure needs urgent reform, unless...

    1. want to privatise the (best parts of) tax system, OMG, run for the hills!
      The private sector has drained every part of the publix sector that it has touched, look at prison secuirty, NHS, I.T., in particular the MOD and HMRC, although not exclusively, estate ownership/management and last but not least, for now, public sector "management" (contradiction in terms?(.
      Private Eye has managed to spotlight where undue influence and lobbying have been applied, but few read it. One would have thought that the advent of the internet may have helped spread the news, but...

      Please discuss or otherwise.

    2. Two words: common purpose