James Merrick-Potter, head of robotic automation at the Cabinet Office, is quoted by Computing as saying that HMRC is "leading the way for Government in using RPA [robotic process automation] to deliver real savings and service improvements… Their model is being mirrored by Cabinet Office to accelerate the use of RPA across government."
He added that HMRC is "at least two to three years ahead of the rest of Government" when it comes to robotics.
"Leading the way in Government robotics, Cabinet Office recognises our approach as best practice.Other government departments visit to learn from our experience and we have arranged licences for DWP and others to do proof-of-concept projects."
Now I don't know about anyone else, but this scares the hell out of me that HMRC is leading the way!
Tax does have to be taxing.
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