HMRC Is Shite

HMRC Is Shite
Dedicated to the taxpayers of Britain, and the employees of Her Majesty's Revenue and Customs (HMRC), who have to endure the monumental shambles that is HMRC.

Tuesday, 18 November 2008

Repayment Delays Hurt Businesses

Repayment Delays Cost
Andrew Lloyd, a Baker Tilly tax partner, has stated that 46% of claims handled by their Liverpool office for tax refunds were affected by delays.

He is quoted in the Liverpool Echo:

"In some cases, HMRC offices are honest enough to say that the delays reflect a resource issue.

In other situations, we are almost at the stage of HMRC promising the 'cheque is in the post' with the worst-affected refunds outstanding for many months for no good reason.

It's apparent that tax refunds arising from online filing of returns, where the claimant has provided bank details, are dealt with more quickly than paper-based filings and cheque refunds.

With businesses and individuals feeling the financial squeeze, it's inexcusable if HMRC are hanging on to tax refunds longer than they ought to

An HMRC spokesman is also quoted:

"We never delay repayments without good reason.

Repayments claimed online are inevitably processed more quickly than those requiring clerical processing but the vast majority of self-assessment claims are being processed as normal

It seems that the taxpayer is faced with a catch 22 situation, online filing may result in faster repayment of refunds. However, the online system is not yet working well enough for people to feel confident in using it.

Tax does have to be taxing.

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  1. Not to mention overpaying in the first place. Filling in my CT return online yesterday, I found their fiscal year apportiony thing rounds up each figure. Cheated out of 93p I was! It's a disgrace! I expect they will only waste it on horrible common people too!

  2. Off topic I know but bullied HMRC employees please note: Performance Pay is an active demotivator - it means in effect: "find out what the minimum effort is to obtain a "good" marking"... and don't do a jot more than that, because one thing is for sure, unless you're one of the boss's drinking/golfing buddies you ain't gonna ever get a "top" marking!!!