As the old saying goes:
"there are only two certainties in life, death and taxes".
HMRC, in an effort to save time and energy, have decided to pre empt the former.
That at least was the case for Tonie Francis, whose family were sent a letter by HMRC's tax credit office in Preston informing them that she was dead. The letter requested details of Miss Francis's next of kin, and a copy of her will.
However, there was a small fly in HMRC's oinkment, Ms Francis is still very much alive!
She therefore called HMRC to correct the error.
Can you guess what happened next?
Yes, that's right, HMRC refused to talk to her because she was dead; needless to say her tax credits and child benefit were stopped as well.
HMRC are blaming their hapless and hopeless IT system for this error.
If the HMRC computer had human feelings it would be feeling very hurt and upset by now, given how many times it has been blamed for HMRC's cock ups.
It might also remind its human masters that the computer is only as good as the information put into it by humans.
Tax does have to be taxing.
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