HMRC Is Shite

HMRC Is Shite
Dedicated to the taxpayers of Britain, and the employees of Her Majesty's Revenue and Customs (HMRC), who have to endure the monumental shambles that is HMRC.

Tuesday, 1 June 2010

Meltdown III



The Telegraph reports that up to 100,000 people may have paid too much tax, as a result of the ongoing tax coding problems arising from the new HMRC computer system.

The newspaper quotes a memo sent to tax organisations by David Ellis, from HMRC's Business Customer Unit:

"Our contact centre has received roughly 50,000 calls about this matter and has estimated that there could be up to 100,000 people affected in total.

If you receive any enquiries from your employees or pensioners about this please ask them to contact us in the usual way
."

Good luck to those who are trying to get through to a call centre to correct their codes.

Tax does have to be taxing.

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7 comments:

  1. Maybe it is time to start visiting the call centres in person.

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  2. Do you seriously think you'd be allowed in???????

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  3. In response to 1 June 2010 13:50

    No, the management would shit themselves and call the police. But there comes a point where tax payers should not just accept this crap service anymore.

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  4. I agree with anon at 13.58, especially given the fact that half the Board earn (and I use that term loosely) over £200k!!!

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  5. I think you will find the number of affected people is a lot higher than stated by David Ellis.

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  6. Anom, re:

    "I think you will find the number of affected people is a lot higher than stated by David Ellis."

    Do you have a figure, and the evidence to back up the figure for me to publish?

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  7. Ken, I posted at 14:51. I have no evidence as I do not work for HMRC. My comment is based on conversations with people who work for HMRC and my take on the situation is that there is one call centre alone that gets over 10,000 calls a day and a large amount of these calls apparently relate to code problems. I am sure there are HMRC employees around here who can confirm or disagree with my post.

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