It seems that, according to UHY Hacker Young, complaints upheld against HMRC have risen by 113% in the last 2 years.
The Adjudicator's Office upheld 446 cases in 2010, 229 in 2009 and 108 in 2008.
Roy Maugham, tax partner at UHY Hacker Young, is quoted by the FT that the increase was a result of "deteriorating levels of service at the Revenue..The level of service is a huge concern..Even getting a response to a simple letter of inquiry can now take months."
Phil Berwick, director of tax investigations at law firm McGrigors, believes that this is but "the tip of the iceberg...
There are many more people who feel aggrieved but who don't want to take matters up with the Revenue".
"There have been significant cuts at HMRC over the last few years.
And it's not just a numbers problem – the people they are losing are also the most-experienced people. This is a recipe for disaster."
Patrick O'Brien, a spokesman for the Revenue, said that only "a tiny fraction of a per cent of those customers find it necessary to go to the Adjudicator".
So that's alright then:)
Tax does have to be taxing.
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