My thanks to a loyal reader who sent me this extract of a message posted by the Grand Dame Leslie Strathie, on the intranet to staff of HMRC, re a recent Daily Mail article about HMRC:
"You may have seen that HMRC has received critical coverage from a national newspaper this morning.
I know how frustrating it is when our work comes under the spotlight in this way and appreciate how unsettling it is.
There is very little new material in the Daily Mail’s coverage, which mainly focuses on PAYE. It doesn’t include the formal response given to them by our Press Office, which is unacceptable and something we are raising with them.
I want to stress that all of us on ExCom appreciate your commitment and dedication. This is something we see whenever we get out and about and visit colleagues.
We understand the frustrations reports like this cause but want you to know how much we appreciate the good work you do, day in and day out – much of which receives no coverage at all. "
I would agree with her that much of the good work (eg stuff that doesn't go wrong, staff who are prepared to help the taxpayer even if it means circumnavigating absurd "Toyota" procedures etc) does not get publicity/appreciated.
However, that criticism is not just applicable to media coverage but also to how Excom and line managers treat the front line staff as well.
Or am I totally wrong, are staff fully appreciated by HMRC management?
Tax does have to be taxing.
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