My thanks to a loyal reader, who posted a comment yesterday about HMRC's Pacesetter programme (the Japanese management "tool" imported by HMRC from Toyota - a company currently experiencing quality control problems - et al).
It seems that Pacesetter is so loaded with jargon (some of which is actually in Japanese) that a "jargon busting" booklet of 11 pages has been produced (courtesy of the tax revenues raised from the taxpayers), to help explain the jargon to the increasingly bemused and confused long suffering staff of HMRC.
Here is the comment in full:
"From the heart of the "Beast" itself comes proof positive (as if it were needed at this stage) Pacesetter Jargon Buster, yep another one you couldn't dream up only this proves that HMRC has really lost the plot...there are 11 pages of crap purely given over to the jargon associated with Pacesetter, that's right dear customer, tax payer, reader or whatever, 11 pages!
What is going on FFS?
There are even Japanese words and phrases needing explaining listed in the 11 pages.
How much has this poisoned chalice cost the taxpayer?
More than you might believe.
So whether you believe it or not is immaterial, the fact remains that phrases and words like swim lane flowchart, Poka Yoke (aka error proofing) Heijunka, Ishikawa, Jidoka, Kaizen, Muda (Japanese for waste!!!) Problem-Solving "O" (unsure about this, query sexual act), as might Sensai be?
Take your pick people....
Were all doomed I tell ye, doomed, aye...."
Being in awe of Japanese management/leadership techniques is all very well, maybe. However, as the ongoing disaster in Japan is proving, government/management based on consensus and contemplation does not work in times of crisis. The Japanese are crying out for someone to "step up to the plate" and take charge/responsibility.
Where are the leaders when you really need them?
Into the valley of death rode the 103rd..
Needless to say, if anyone is able to email me a copy of the jargon buster I will be more than happy to upload it onto the site.
"Tax does have to be taxing.
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