Those of you who maybe feeling a tad "frustrated" at times when trying to elicit a response from HMRC, wrt a query or information request, may find the advice offered by AccountingWeb to be of interest.
AW suggest that, when all else fails, people should try using a Subject Access Request (SAR) under the provisions of the Data Protection Act 1998.
SARs give you a way to obtain copies of data from HMRC within a set time frame including; printouts of household notes (the notes that helpline operators make during telephone calls), claim and renewal forms, letters and recordings of telephone conversations held.
How SARs work
- SARs must be made in writing addressed to the relevant District’s data protection officer; requests cannot be made over the telephone. Requests can be made by email and there is an online form on the HMRC website
- The advantage of a SAR is that a response must be made within 40 days of receipt. If no response within the 40 days a complaint can be made to the Information Commissioner’s Office
- The more detail given as to the problem the quicker the response. The usual personal details are required plus detail of the information requested.
- The response is sent directly to the taxpayer; separate written permission is needed if required to be sent to an adviser.
Tax does have to be taxing.
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