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Dedicated to the taxpayers of Britain, and the employees of Her Majesty's Revenue and Customs (HMRC), who have to endure the monumental shambles that is HMRC.
Monday, 10 October 2011
An Inspector Calls
The ICAEW reports that Mike Clasper (Charmian of HMRC) popped in to ICAEW Council last week for a wee chat.
Clasper told members that improving service standards and the "customer" experience were priorities for the department. He also stressed the importance of 2012 to HMRC as a number of changes are implemented.
This is his first visit to Council and he acknowledged the difficulties that have existed within HMRC since the merger between Customs and Excise and the Inland Revenue. He also stated that HMRC plans to become more efficient, increase tax revenue and improve the "customer" (ugh, the "C" word again!) experience.
“With the recent Agent Strategy Consultation, there is a huge opportunity to build on the relationship with agents. Speaking to council today enabled me to emphasise this opportunity and I would urge ICAEW members who would like to become involved to come forward and let us see what they are experiencing on a day to day basis with HMRC.”
You heard the man, tell him what you are experiencing!
Tax does have to be taxing.
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