HMRC Is Shite

HMRC Is Shite
Dedicated to the taxpayers of Britain, and the employees of Her Majesty's Revenue and Customs (HMRC), who have to endure the monumental shambles that is HMRC.

Friday, 22 June 2012

Poll Results

Poll results
see previous polls

This poll has been sponsored by venntax, an association of independent tax consultancies providing expert advice directly to clients or more often through their accountants and other advisors.

Find out more about venntax, give them a call on 0800 0 842 837, or fill in the form below and they'll be in touch.

Tax does have to be taxing.

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  1. Oooooh they won't like it Capt Mainwaring it loos too similar to a Pacesetter whiteboard pie thing to me!
    Be interesting to see what Venntax members think about HMRC service to "customers", or is it that agents/representatives are not the "customer" so HMRC doesn't give a flying £*(K anyway?

  2. Be interesting to know if these are home phone calls or from enquiry centres?

  3. HMRC will probably dispute the findings or say people where using the wrong type of telephone.

  4. How long would a business in the private sector have survived with that sort of dire "CUSTOMER" service record?
    Heres a new three CCC for you
    Completely Crap C..ts

  5. We have reached a stage where it doesn't matter what HMRC says anymore as just like politians, newspapers and weather forecasters, no one believes a word they say!

  6. Just over 65% take more than 1/2hr to get an answer FFS what's going on in there?
    Customer service my ar*e, too many chiefs not enough native americans!
    A taxman told me they have something like 70 directors in this organisation, sounds like the whole thing is out of control.
    Trouble is no-one seems to care?

  7. It would be interesting to know if the include calls to the debt collection side in this survey - or perhaps a comparison is needed between the time it takes to connect on the helplines and the time it takes when you phone to make payment? Does it take so long then?