HMRC Is Shite

HMRC Is Shite
Dedicated to the taxpayers of Britain, and the employees of Her Majesty's Revenue and Customs (HMRC), who have to endure the monumental shambles that is HMRC.

Wednesday, 18 September 2013

Hanging On The HMRC Phone

In July I wrote that had analysed the amount of web traffic to web pages that offer shortcuts for particular organisations, and had compiled an index of the most frustrating companies to call in the UK.

Seemingly, in July, HMRC ranked as the most frustrating organisation to call, with over 400 menu options across just six services.

Since July the survey has been updated to incorporate a "vast amount of feedback" from social media and via the website.

Following this update, British consumers still find HMRC's call centre menu the most frustrating customer service line in the UK.

HMRC, which receives up to 60 million calls a year, has around 400 menu options in total, Please Press 1 founder Nigel Clarke told the Telegraph.

An HMRC spokesperson is quoted:
"HMRC receives around 60 million calls a year to its helplines, covering a wide range of subjects, so there will always be a number of different options for callers. 

In all cases, callers will be presented with up to six main options. Based on their selection, sub options become available so that the customer gets all the information they require. 

We are currently looking at our telephony system and will be introducing improvements to our call system later this year to help customers get their enquiries dealt with as quickly as possible.”
Loyal readers are welcome to share any shortcuts to the HMRC menu system that they may know.

Tax does have to be taxing.

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