Hanging On The HMRC Phone

In July I wrote that PleasePress1.com had analysed the amount of web traffic to web pages that offer shortcuts for particular organisations, and had compiled an index of the most frustrating companies to call in the UK.

Seemingly, in July, HMRC ranked as the most frustrating organisation to call, with over 400 menu options across just six services.

Since July the survey has been updated to incorporate a "vast amount of feedback" from social media and via the pleasepress1.com website.

Following this update, British consumers still find HMRC's call centre menu the most frustrating customer service line in the UK.

HMRC, which receives up to 60 million calls a year, has around 400 menu options in total, Please Press 1 founder Nigel Clarke told the Telegraph.

An HMRC spokesperson is quoted:

"HMRC receives around 60 million calls a year to its helplines, covering a wide range of subjects, so there will always be a number of different options for callers. 

In all cases, callers will be presented with up to six main options. Based on their selection, sub options become available so that the customer gets all the information they require. 

We are currently looking at our telephony system and will be introducing improvements to our call system later this year to help customers get their enquiries dealt with as quickly as possible.”

Loyal readers are welcome to share any shortcuts to the HMRC menu system that they may know.

Tax does have to be taxing.

Professional Cover Against the Threat of Costly TAX and VAT Investigations

Insurance to protect you against the cost of enquiry or dispute with HMRC is available from several sources including Solar Tax Investigation Insurance.

Ken Frost has negotiated a 10% discount on any polices that may suit your needs.

However, neither Ken Frost nor HMRCISSHITE either endorses or recommends their services.

What is Solar Tax Investigation Insurance?

Solar Tax Investigation Insurance is a tax-fee protection service that will pay up to £75,000 towards your accountant's fees in the event of an HM Revenue & Customs full enquiry or dispute.

To find out more, please use this link Solar Tax Investigation Insurance



HMRC Is Shite (www.hmrcisshite.com), also available via the domain www.hmrconline.com, is brought to you by www.kenfrost.com "The Living Brand"