My thanks to a loyal reader who shared this experience about being chased by HMRC over child benefit for a "child" who is in fact 31 years old!
"HMRC need a radical over haul - I have just spent 31.42 minutes on the phone (29 of those on hold) to ask why I have received a letter about Child Benefit, my only child is 31.Aside from the error itself (let's face it, errors happen in all organisations), it seems that HMRC's call answering time is still an issue.
Apparently it was a mistake, I pointed out that as a tax payer I objected to my money being wasted in this way. I was told the call was being recorded - I said this was excellent news because if this came back to haunt me in the form of HMRC chasing me for money I could not possibly owe them I would be asking for copies of the recording."
Tax does have to be taxing.
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