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Dedicated to the taxpayers of Britain, and the employees of Her Majesty's Revenue and Customs (HMRC), who have to endure the monumental shambles that is HMRC.
Thursday, 15 September 2011
Hearts and Minds III Psy Ops
On the "soft cop" side they have, as we have seen from my earlier articles, been showing "concern" for personnel issues eg:
- Awards ceremonies and nominations,
- "Campus" events to show "engagement" (with sweet wrappers!)
- Almost weekly reviews of the success stories associated with the engagement activities,
- Caring approaches to HSW and DDA/EQA issues, training for managers (mandatory) better guidance for managers etc.
Not forgetting the in house reminder that staff should still send emails to the Grande Dame (HMRC cannot tell staff that she is leaving until at least the survey is completed).
On the "hard cop" side HMRC have announced various office closures/relocations eg:
- 2 Broadway, Birmingham
- New Enterprise House, Chadwell Heath
- Centurion House, Dover
- Dobson House, Newcastle
- 22 Kingsway, London
- Hollinswood House, Telford
Additionally, HMRC have also played hard ball with PCS (could this be a double bluff perhaps, to shore up PCS's reputation as an "independent" force standing up for the rights of the workers?) as this account of the rather bizarre meeting on 1 September between PCS and the head of HMRC's DMTC shows.
The purpose of such "schizophrenic" tactics is to sow confusion and fear, those who are fearful and confused are more easily manipulated!
You have been warned!
Tax does have to be taxing.
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