As loyal readers know, communicating with HMRC is not always that easy. The call centres are inundated with calls and are having trouble handling them all (oh, by the way, until HMRC allow staff to take ownership of a specific enquiry/problem this situation is never going to improve).
Anyhoo, as you may recall last week I wrote about Danielle Stewart a partner in Baker Tilly who said the following about HMRC's postal delays:
"so much better over recent years......their standard of response nowadays is so fast you can't believe it compared to what it used to be.
You could wait months for a reply.
Now you'll be surprised if you wait a week."No one was particularly impressed with her bizarre interpretation of the reality of communicating with HMRC (one loyal reader even suggested that she may be after an OBE or something).
Today I received, from another loyal reader, a damning indictment of the reality of trying to communicate with HMRC (by phone and by post):
"We started up in business 18 months ago when at the ages of 57 and 59 we had no opportunity for employment, so this is our first return, we have been fined £100 each for failing to submit a partnership for SA800 (they sent it to our old address so we knew nothing of it). Our normal forms went in on time.
We have since been inundated with letters from HMRC Cardiff and Newcastle wanting the SA800 which has been submitted. I receive a letter every week from them, but when you eventually get onto the help line are told that it takes 4 weeks for them to reply to your letters. I have now sent 6 letters (some of which are registered or have proof of posting) so god knows when I will get a reply.
Sunderland is wanting payment of the fine which I paid in the hope of getting a refund. I have had 3 letters from them, and replied to each but still they are threatening to send in the bailiffs.
I am not going to be working for myself again, I cannot go through this performance again. There is no wonder this country is in such a mess, a company run like this would have gone to the wall years ago!"Any comments Danielle?
Tax does have to be taxing.
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