On Wednesday I wrote the following:
"However, it is suspected that this is an excuse to cover the fact that the Solicitor's Office has a backlog of thousands of such cases.Well, it looks as though I was wrong. Pacesetter, according to this comment posted by a loyal reader, is in fact working very well indeed:
Why has such a backlog arisen?
Step forward HMRC's much "loved" Pacesetter work process, which seemingly has caused the backlog.
Apparently endless amounts of time and money are now being spent trying to reinvent the wheel to make processes more efficient. Unfortunately all that happens is that the opposite happens, and work doesn't get done and backlogs develop ."
"Unfortunately though (for all the Pacesetter/Naysayers) across ALL depts, productivity has increased significantly year by year since it's introduction.So you see folks I was wrong!
I'm sure Ken a simple FOI request would clarify this, rather than an observation that is 'seemingly' apparent. Unless you want to share your source? "
As were all staff across "ALL depts", who have been slagging Pacesetter off; it really does work, and we are very foolish to even to try to deny that!
No more negative comments about Pacesetter please, as these seem to be upsetting the powers that be.
Of course claiming that Pacesetter is a "success" all very much depends on what your definition of "success" and "increased productivity" is, and what KPI's are used (not all KPI's add real value to an organisation or its processes).
Tax does have to be taxing.
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