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Dedicated to the taxpayers of Britain, and the employees of Her Majesty's Revenue and Customs (HMRC), who have to endure the monumental shambles that is HMRC.
Wednesday, 25 April 2012
HMRC's Pacesetter Shambles
My thanks to a loyal reader (LR) who advised me of some issues that he/she has heard about in HMRC's enforcement office in Worthing.
LR understands that staff there have been told to stop sending work to the Solicitor's Office in London, the official reason being a lack of money to fund such proceedings; ie, if this is the real reason, there is no longer enough money in the relevant budget to collect tax!
However, it is suspected that this is an excuse to cover the fact that the Solicitor's Office has a backlog of thousands of such cases.
Why has such a backlog arisen?
Step forward HMRC's much "loved" Pacesetter work process, which seemingly has caused the backlog.
Apparently endless amounts of time and money are now being spent trying to reinvent the wheel to make processes more efficient. Unfortunately all that happens is that the opposite happens, and work doesn't get done and backlogs develop.
Tax does have to be taxing.
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