I was a tad gobsmacked when I heard Danielle Stewart (partner in Baker Tilly) singing HMRC's praises (re their handling of post) in this video discussion about the recent Budget.
Run the video forward to 17:30 and you will hear her say the following about HMRC's postal delays:
"so much better over recent years......their standard of response nowadays is so fast you can't believe it compared to what it used to be.
You could wait months for a reply.
Now you'll be surprised if you wait a week."I can only conclude that she must have some special postal arrangement with HMRC.
Stuart Jones is less than impressed:
"Would she please tell the rest of us which HMRC she is writing to because it definitely isn't the one I deal with every day?I welcome examples from the non Danielle Stewart real world of HMRC's postal response times.
P.S. I have been writing this as I wait for HMRC to answer the phone. Up to now I have waited 24 minutes 29 seconds."
Tax does have to be taxing.
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