HMRC Is Shite

HMRC Is Shite
Dedicated to the taxpayers of Britain, and the employees of Her Majesty's Revenue and Customs (HMRC), who have to endure the monumental shambles that is HMRC.

Monday, 21 January 2013

What's Your Experience of Dealing With HMRC?

My thanks to a loyal reader who dropped me a note yesterday, expressing his frustrations with dealing with HMRC.

He has given me permission to publish it, see below.

Comments and experiences of other loyal readers are, as always, welcome.

Text of message:
"The experience of dealing with HMRC for SA is awful compared to the system which applied 20 years ago. 

No local offices (although they are owned by a company based in a tax haven, so is HMRC still paying the lease on them?!).

No local tax inspectors.

Others report they are now treated as guilty of whatever HMRC decides unless they prove their innocence, this is not just true of formal investigations.

A telephone system which is so overloaded that it was quicker to write a letter - why don't they use an 0800 system with calls returned at busy times by staff to avoid any holding costs? 

But now my letters sent to one of the central HMRC offices get lost, and anyway the timescale to answer them has slipped.

Codes needed for online filing of SA forms and requested on 8.01.13 (not earlier because I had hardware and broadband problems) do not arrive as promised. Even the "contractual" 7 day delay is surely ridiculous for an IT system. 

Keep up the good work with this website. 


Tax does have to be taxing.

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1 comment:

  1. Not sure where this poor soul has been in recent years, from what is stated this is no more than a typical customers experience of hmrc customer service, nothing more, nothing less, pretty average actually!

    BTW, is it true that hmrc and/or the government are contracted to buy the buildings back at the end of a specified period - should Mapely decide to exercise this option? Wonder what the going rate for buy back would be, and who would pay for it? Blimey that would be a double whammy for the customers eh?

    customers = taxpayers of course, just joshing on that.