He has given me permission to publish it, see below.
Comments and experiences of other loyal readers are, as always, welcome.
Text of message:
"The experience of dealing with HMRC for SA is awful compared to the system which applied 20 years ago.
No local offices (although they are owned by a company based in a tax haven, so is HMRC still paying the lease on them?!).
No local tax inspectors.
Others report they are now treated as guilty of whatever HMRC decides unless they prove their innocence, this is not just true of formal investigations.
A telephone system which is so overloaded that it was quicker to write a letter - why don't they use an 0800 system with calls returned at busy times by staff to avoid any holding costs?
But now my letters sent to one of the central HMRC offices get lost, and anyway the timescale to answer them has slipped.
Codes needed for online filing of SA forms and requested on 8.01.13 (not earlier because I had hardware and broadband problems) do not arrive as promised. Even the "contractual" 7 day delay is surely ridiculous for an IT system.
Keep up the good work with this website.
Tax does have to be taxing.
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