HMRC Is Shite

HMRC Is Shite
Dedicated to the taxpayers of Britain, and the employees of Her Majesty's Revenue and Customs (HMRC), who have to endure the monumental shambles that is HMRC.

Wednesday, 30 January 2013

HMRC's 0845gate

My thanks to John Stokdyk Editor of AccountingWeb for crediting me with playing a small part in outing HMRC's 0845gate:
"Credit Ken Frost for this one    1 thanks
John Stokdyk PM | | Permalink
The inveterate blogger has been banging on about HMRC 0845 numbers for years and highlighted the paragraph in December's NAO report that confirmed the tax department had no oversight into the amounts its telephone supplier was collecting from the helplines.

His persistence may well have filtered through to MPs like Austin Mitchell. Unfortunately, it seems that bad publicity and embarrassment are what it takes to effect meaningful change within the tax department."
Sadly it is the case with mismanaged public sector and private sector organs that the only way to push them to change for the better is to push them in this manner; inept politicians, executives and inept "political managers" only react when a bright light is shone upon their incompetence!

Tax does have to be taxing.

Professional Cover Against the Threat of Costly TAX and VAT Investigations

Insurance to protect you against the cost of enquiry or dispute with HMRC is available from several sources including Solar Tax Investigation Insurance.

Ken Frost has negotiated a 10% discount on any polices that may suit your needs.

However, neither Ken Frost nor HMRCISSHITE either endorses or recommends their services.

What is Solar Tax Investigation Insurance?

Solar Tax Investigation Insurance is a tax-fee protection service that will pay up to £75,000 towards your accountant's fees in the event of an HM Revenue & Customs full enquiry or dispute.

To find out more, please use this link Solar Tax Investigation Insurance

Tax Investigation for Dummies, by Nick Morgan, provides a good and easy to read guide for anyone caught up in an HMRC tax investigation. A must read for any Self Assessment taxpayer.

Click the link to read about: Tax Investigation for Dummies

HMRC Is Shite (, also available via the domain, is brought to you by "The Living Brand"


  1. 0845 is a start, and has had a very effective result although I get the impression that this was pre-emptive on the part of HMRC for some deeper reason.

    NAO hoodwinking has been going on for some years within HMRC and it is probable that false leads are given to NAO thereby diverting them away from the real problems.

    If you are diligently seeking the obvious then the elephants in the corners move past you with disdain and ease.

    Seek & Ye Will Find

  2. Yesterday's men, yesterday's organisations

    "As with previous years, on 1st February 2013 we will be publishing a summary dataset of organisations scores here and on We will also publish a further analysis of the Civil Service results at this time."

    The departments already know, the press will know tomorrow but be embargoed, we will all know in less than 2 says!

    Standing by

    1. Oops, says or days, who cares, we will all know when ze cat iz out of ze bag!