Callers who had to speak to HMRC advisers more than once were also asked for detailed reasons for this:
- 36% indicated this was because HMRC had made a mistake;
- 38% said this was due to HMRC not calling back or them not hearing back from HMRC;
Most respondents only had to call once to get through to an adviser (69%) and the call waiting time was on average 4 minutes (median), although (35%) reported waiting less than 3 minutes and (35%) reported waiting more than 10 minutes.
The most common suggestions respondents spontaneously gave for improvements were:
• Improve the time taken to get through to an adviser (32%)
• Have better trained / more knowledgeable staff (14%)
• Remove the automated messages at the start of calls (10%)
Tax does have to be taxing.
Professional Cover Against the Threat of Costly TAX and VAT Investigations
Insurance to protect you against the cost of enquiry or dispute with HMRC is available from several sources including Solar Tax Investigation Insurance.
Ken Frost has negotiated a 10% discount on any polices that may suit your needs.
However, neither Ken Frost nor HMRCISSHITE either endorses or recommends their services.
What is Solar Tax Investigation Insurance?
Solar Tax Investigation Insurance is a tax-fee protection service that will pay up to £75,000 towards your accountant's fees in the event of an HM Revenue & Customs full enquiry or dispute.
To find out more, please use this link Solar Tax Investigation Insurance
HMRC Is Shite (www.hmrcisshite.com), also available via the domain www.hmrconline.com, is brought to you by www.kenfrost.com "The Living Brand"