HMRC Is Shite

HMRC Is Shite
Dedicated to the taxpayers of Britain, and the employees of Her Majesty's Revenue and Customs (HMRC), who have to endure the monumental shambles that is HMRC.

Friday, 26 September 2014

Don't Bother Looking At The Dashboard!

Despite the ongoing spin from HMRC that RTI is working well, reality it seems is not as rosy as the spin.

A quote attributed to an HMRC call centre employee sums up the situation in a nutshell:
"Oh don't bother looking at the dashboard, all the postings are wrong on there."
As per AccountingWEB:
"AccountingWEB member Kenny Achampong challenged this optimistic view: 

“Whenever I speak to them they tell me they can't give me clients’ PAYE income details either on the phone or by post as there is an issue with the details supplied by the employer. I try to find out what exactly the problem is and it’s normally not having the correct year end info reconciled, but have also been told they cannot give any details out as the information they have is just too unreliable now.”

Michael Harle offered a classic good news/bad news summary of the situation: “I agree this delay is of benefit to clients and accountants alike. I do fear the real reason is that HMRC finally worked out how many penalties they would have to issue, and then deal with, next month and realised they are hopelessly under resourced to cope with this.”

These observations are typical for many AccountingWEB members, who are having to wrestle with RTI’s technical and procedural details. But because of the direct link to the universal credit and welfare reform, those closely involved with the project highlight the top-level political significance of the issue. With universal credit now stalled, it’s difficult to tell what the operating parameters for RTI are supposed to be and which way HMRC and the Department of Work and Pensions (DWP) are likely to turn next."
The fact is that so much political capital has been invested in Universal Credit/RTI that it cannot be allowed to be seen to fail, even if it is failing!

The people who will bear the cost of the failure are both HMRC staff, who have to work around the problems, and the hapless taxpayers who have to waste time and money proving that their figures (not HMRC's) are correct.

Tax does have to be taxing.

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  1. A good post to finish the week with.

    Unfarking believable, and in the same week as the Westminster Abbey 'bash', such impeccable timing! The whole clusterfeck will run until it becomes obvious even to HMG that they have to act, which means don't expect nowt 'till after the election next year.

    Paddy Power might offer evens on the rotating doors coming off their mountings, Homer moving on for family or career development 'reasons' and a split back to DWP, IR and a residual Customs organisation looking at Customs revenue administration.
    All non-civil enforcement for all 3 organisations to be carried out by NCA where deemed to be in public interest to progress individual fraud cases!

  2. As was seen with the F1 'buyout' from a serious bribery case in Germany, the haves purchase no further action with payment of a 'penalty' or 'fine', and, as in the 'vampire squid' and similar cases outstanding amounts are written off or not recovered over the claret jug!

    Meanwhile, the have nots, usually the taxpayers and/or shareholders foot the immense sums and legal fees involved. The vast amounts of taxpayers money wasted over carousel and LCB frauds echo the claims of taxpayer money wasted over the years.