HMRC Is Shite

HMRC Is Shite
Dedicated to the taxpayers of Britain, and the employees of Her Majesty's Revenue and Customs (HMRC), who have to endure the monumental shambles that is HMRC.

Saturday, 13 September 2014

HMRC's Cloudy Outlook

I am indebted to loyal readers who have commented on my recent Digital Revolution article, noting that HMRC's Outlook has been down for three days and there are problems when trying to log into HMRC's cloud based storage system. Additionally, there appear to be issues with regard to the internal mail system.

Seemingly Mark Dearnley has his team working day and night, but they still don't know how to fix it.

I would be grateful for more details as this progresses.

issues logging

Tax does have to be taxing.

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  1. Let us hazard a guess what has gone on here

    I will bet they laid off all the experienced Exchange (Outlook) administrators as part of business 'efficiencies' then tried to the tricky upgrade from Exchange 2003 to 2010 using staff who had never gone through such a process

    The result would be a long running email disaster

    You reap what you sow

  2. It's been a clusterfuck most of the week. Migration to W7 maybe? The Cloud? Gawd knows what's happening. But I reckon if we added together all the lost time last week looking at "connection to server is buggered" or "whatever you happen to be working on is not responding" it would come up to a few quid (sic) to the exchequer.......

  3. To be fair to Dearnly he actually came back with the reason (internal boards , in the servers set to the wrong speed). I'm not EXCOMs biggest fan, but at least this guy tries to be honest and doesn't treat us all like a bunch of kids