As per the ICAEW:
"Over the next few weeks, you might be contacted by Kudos Research, an independent market research agency we have commissioned, to take part in this important study.The results will be interesting, as to whether HMRC acts on the findings is of course another matter.
HMRC service standards have been a major concern for practitioners for a number of years and we would like to use the results of this research not only to highlight the major areas of concern, but also to identify any areas where there have been improvements. The results will be fed back to HMRC and also published on our website.
Your feedback and input is vital and we would appreciate your contribution if you are approached. The interview should take no more than 10 to 15 minutes and can be arranged at a time most suitable for you. Please be reassured that that all feedback will remain anonymous and confidential.
Please note that this research is a follow up to our previous annual online surveys the results of which can be found through ICAEW 2012 survey HMRC service standards.
HMRC publishes its own performance statistics and it is important for us to find out how your experiences as an agent match the results of HMRC’s survey.
If you have any questions about the research please contact Philippa.Stedman@icaew.com at ICAEW."
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