"Lin Homer refers to sustainable cost savings.Would anyone care to predict what the results of this year's survey will show, and be spun to show?
That remains to be seen.
As HMRC shrinks and staff are obliged to do their own jobs and fill in for those that have taken early retirement, got out in disgust, or been "invited" to hit the road, we shall see.
Morale is rock bottom, and it will be interesting to see what the People Survey (an internal survey of staff) has to say about engagement, trust, morale, etc. The deadline for completion was last night.
Since senior management complacently follows the line that everything improves all the time (and beware if each member of staff does not do the same) no doubt the results will be massaged to fit their view.
As we head for another round of staff assessments where 10% MUST be marked as falling in the bottom category, morale is bound to sink further. Any positive results are a tribute to what HMRC can do despite its senior management."
Tax does have to be taxing.
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