HMRC has published Digital Strategy: 2014:
"Every customer in the UK will have their own personalised digital tax account, so we can help make it simpler, quicker and easier to pay the right tax at the right time.Moving on:
This will have big implications for our staff, as well as our customers, involving changes to the types of job we will be doing and the skills we will need."
"Our ‘exemplar’ digital projects for individuals have already been launched:Beyond 2018 most interaction with "customers" will be automated through digital self-service, and data will be collected and analysed over short periods (e.g. daily or hourly); enabling near real time responses to change.
- PAYE for Employees – making it easier for customers to tell us about changes that affect their tax code
- Digital Self-Assessment – making Self-Assessment filing a completely digital process"
HMRC states that it is building a new digital platform with a common infrastructure that links existing and new systems. The objective is to be more consistent and responsive. The platform will be secure, reliable, flexible and scalable. HMRC wish to manage customer contact flexibly through a range of communication channels including phone, secure messaging and webchat.
"To ensure that no one is excluded from our digital services, we will provide extra support to customers who need it through our assisted digital and inclusion services."HMRC will recruit new staff; ranging from experienced specialists to talented graduates and apprentices and form flexible multi-disciplined teams, located together.
"This is our digital journey."
Tax does have to be taxing.
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