In a remarkable piece of analysis of 34,000 tweets sent to @HMRCgovuk, carried out by Citizens Advice, it transpires that taxpayers are incurring an average phone bill of £4.66 phone bill and waiting of 47 minutes before getting to speak to anyone at HMRC.
As per the Telegraph,one complainant, Gary Bolton, tweeting last month, said that he had tried to get through to HMRC on six occasions – waiting an hour each time. Another caller, Sally Black, claims that no one had responded to her inquiry about child benefit.
HMRC's 0300 helpline is charged at standard landline rate meaning a 47-minute could cost £4.66, unless callers have free minutes as part of a telephone package.
HMRC claims that the data is bollocks:
"This doesn’t represent the real picture now.Okay then, there is no problem and this is all bollocks!
In reality, answer rates on our phone lines are improving and wait times are falling.
HMRC is quick to deal with peaks in demand by moving staff internally and taking on additional people. These steps helped us to handle more than 90pc of calls on tax credit deadline day."
Nothing to see here folks, move along please.
Feel free to disabuse HMRC of their view.
Tax does have to be taxing.
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