In January this year the ICAEW asked for people to report problems they were having getting through to HMRC on the phone. Some nine months on, and the list of complaints continues to grow:
Are you having any problems when contacting HMRC by phone?
Please post a comment below to tell us about your experiences, indicating:
- the name of the helpline
- the telephone number
- an outline of the problem you were calling about
- how long it took for your call to be answered
- whether you were happy with how the call was handled, and
- if your issue was resolved satisfactorily.
Post a comment below
Your feedback in 2014 was invaluable in helping us to monitor this important area of HMRC’s work and provide evidence to support our concerns about HMRC’s disappointing performance standards. We sent your comments to HMRC in a report in May 2014 which can be found together with HMRC’s reply at HMRC’s telephone service: the department replies to Tax Faculty comments.
There is still work to do and we will continue to work with HMRC through the Joint Initiative for Service Delivery (JISD) to address these issues.
We also welcome your feedback and comments on which HMRC telephone lines are working well.
Useful ICAEW links
TAXtools 1 – Useful HMRC contact information
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TAXtools 1: HMRC contact information
HMRC performance Statistics – Business Plan indicators
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