Taxation reports that HMRC staff members may boycott the department's next employee satisfaction survey.
It seems that offices that score poorly in the survey may be first in line for closure.
I guess the "incentive" scheme devised by HMRC management, of closing low scoring offices, is meant to encourage employees to improve the "engagement scores" etc.
How amusing that it has so publicly backfired!
The issue of low scoring offices being closed was reported on here in April. At the time HMRC back-pedalled furiously, to try to extricate itself from its own shit.
HMRC told Taxation:
"The... survey helps senior managers to understand what the key issues are for HMRC’s employees. We do not use the survey’s results to select offices for closure."
All very well, maybe, if the survey results are genuine and if the results are passed on to senior managers and Excom without being manipulated.
The question is, are the results genuine, and are the results passed on without being manipulated?
Feel free to comment.
Tax does have to be taxing.
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